MOMMENT Support

MOMMENT is a live-streaming and recording app for the families of youth and amateur athletes. Published by 1427454 Alberta Inc., Calgary, Alberta, Canada.

Contact us

Email: support@momment.io
We answer within 2 business days.

Child safety

If your concern involves a child’s safety, email support@momment.io with “CHILD SAFETY” in the subject line. These reports are reviewed within 24 hours.

Common questions

I can’t watch a stream I should have access to.

Streams are visible to the athlete’s family circle, to a team’s supporters, or to anyone who has purchased access. If you believe you should have access and don’t, email us with the athlete or team name and the date.

How do I report content or block someone?

Open Profile → Help & support in the app and use Report content. To block a supporter, open your child’s page and tap the block icon on their row. Unblock from Profile → Blocked & muted.

How do I cancel a subscription or get a refund?

Subscriptions are billed by Apple. Manage or cancel them in your device’s Settings → your name → Subscriptions. Refunds are handled by Apple; see our Refund & Billing Policy below.

How do I delete my account?

In the app: Profile → Delete my account. This removes your profile and your uploaded content. See the Privacy Policy for what is retained and why.

Purchases aren’t showing after reinstalling.

Profile → Restore purchases.